Frequently Asked Questions

Select your booking type (Quick Book, Urgent, or General), choose a consultation mode (video, audio, or phone), select a doctor or next available GP, pick a date and time slot, enter your details, then pay securely. Your appointment is confirmed after successful payment.

Yes. Guest booking is available. You can book a GP appointment without creating an account by entering your details during the booking flow.

Yes. Use the 'Book for Someone Else' flow. You will enter your own details as the booker, the patient's details separately, confirm your relationship and consent, then complete payment.

Quick Book is a 10-minute GP consultation for simple concerns, prescription review, or follow-up questions. It costs £50. Your doctor may recommend a longer session if your concern needs more time.

General GP appointments are available in 15, 30, 45, or 60-minute durations. The 15 and 30-minute options cost £42. The 45 and 60-minute options cost £105.

Yes. You can browse available doctors, view their profiles, and select a specific GP. Alternatively, choose 'Next Available GP' for the fastest appointment.

Yes. When selecting a doctor, choose 'Next Available GP' and we will match you with the earliest available doctor based on your consultation mode and booking type.

Yes. Payment is required before your appointment is confirmed. Your appointment will show as 'Pending Payment' until payment is successful. After successful payment, your appointment status changes to 'Confirmed'.

Yes. Card payment is available through Stripe. Stripe payment integration is currently being set up. A secure card payment form is available in the booking flow.

Yes. Coupon codes can be applied during the booking summary step. Enter your code and the discount will be applied before payment.

If your payment fails, your appointment remains in 'Pending Payment' status. You can retry the payment. If the issue continues, contact support.

Refund eligibility depends on the cancellation policy. Please review the Cancellation and Refund Policy for full details.

Yes. UK GP Online offers video, audio, and phone consultations with private GPs. You do not need an NHS referral.

Video consultation (secure online video call), audio consultation (audio-only call), and phone consultation (doctor calls you) are available. In-person consultation is a future option.

You can join your consultation when your appointment is Confirmed and payment is Paid. The consultation room will be available near your appointment time.

A secure online consultation room is provided. Real-time video/audio provider integration (such as Vounge) is coming soon.

No. This service is not for life-threatening medical emergencies. If you need urgent medical help, call 999 immediately. For non-emergency urgent medical advice, call NHS 111.

This means the doctor's GMC registration includes an active licence to practise medicine in the UK. This status is shown from the doctor's profile data. Full regulatory verification will be integrated later.

The GP Register is a specific list maintained by the GMC for doctors working as GPs. A doctor not on the GP Register may still hold a valid GMC licence to practise, but is not listed as a GP on this register. This is shown on doctor profiles for transparency.

Featured and High Priority badges indicate that the doctor has a premium listing subscription on the platform. These badges represent platform visibility only and do not indicate clinical superiority, medical quality, or regulatory superiority.

Doctors log in to the doctor portal, create available slots, select duration and consultation mode, then submit for admin review. Once approved by the external admin portal, slots become visible to patients.